Thank you for choosing Capistry Co., Limited! We are committed to providing you with high-quality headphones and an exceptional shopping experience. Below are details of our service policies, which are designed to ensure that your rights in the EU are adequately protected.
1. Order Confirmation When you place an order on the official website of Capistry Co., Limited capistryco.com, we will send you an order confirmation email and start processing your order. Make sure to provide accurate shipping information to avoid delays or delivery issues.
2. Prices and Payment Unless otherwise stated, all product prices listed on the Website are final. We accept a variety of payment methods, including credit cards, debit cards, and other secure payment methods. All payment information is encrypted to keep your transactions safe.
3. Shipping & Delivery We mainly ship by sea, which usually takes 20-40 working days, and the specific time may be adjusted according to the destination. If you need faster delivery, we offer an air freight option. Please contact the customer service team for details and additional charges. Shipping costs and duties vary by destination country or region, and the associated costs are borne by the customer. You can check the estimated shipping costs on the checkout page.
4. Return & Exchange Policy Under the EU Consumer Rights Directive, you have the following rights: 14-day unconditional return: You can request a return within 14 days of receiving your goods without providing a reason. Return conditions: The item must be unused, undamaged, and in its original packaging. Refund Processing: We will process your refund within 14 days of receiving and inspecting the returned item. The refund will be credited back to your payment account. Exchange service: If the product has quality problems or does not match the order, we will provide you with free exchange service.
5. Customer Support We offer multilingual customer support services, you can contact us in the following ways: Email: service@capistryco.com The customer service team will respond to your inquiry within 48 hours.
6. Limitation of Liability To the extent permitted by law, Capistry Co., Limited shall not be liable for any indirect, incidental, special or consequential damages arising out of the use of our products or services. Our liability is limited to the total amount of goods purchased by you.
7. Privacy and Data Protection We strictly comply with the European Union's General Data Protection Regulation (GDPR) to ensure that your personal information is handled and protected securely. For more details, please see our Privacy Policy.